The temperature outside was 18 degrees. Technician Johnny Lee arrived at our pool and without hesitation, began repairing our pool equipment. Water was everywhere, getting him wet, yet he never complained or stop working. Johnny took the time to explain what had happened, and helped me winterize my equipment until he could come back with the proper replacement parts. This professional went above the call of duty in service in a freezing environment. Your company should be proud to have a employee of this caliber.